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JORDAN CROSS MOROSCO

SYSTEMS

InDesign, Illustrator, Photoshop, Canva, SproutSocial, Tableau, STR, GoogleAnalytics, GoogleAdWords, PowerPoint, Word, Excel, Teams, Cendyn, GoogleDrive, Facebook, Instagram, Twitter, OperaPMS, Infor HMS, Revinate, ALICE, Playlist Generation, OpenKey, Contentful, Wordpress, WIX, Squarespace

EDUCATION 

Communication Studies & Business Marketing | cum laude

California State University Long Beach, CA, 2012

EXPERIENCE

FOUNDER OF CROSS MARCOM, A MARKETING COMMUNICATIONS AGENCY | WORLDWIDE

March 2020 - Current

  • Design + implement marketing components including websites, social media, blogs, emails, factsheets, flyers, reels, stories, + signage

  • Devise + execute strategy in conjunction with overall marketing + revenue quarterly goals

  • Partner with public relations agencies, asset managers, ownership teams, sales + operations departments

  • Execute contracted relationships with content creators, UGC creators, + professional photographers to curate aspirational + informative content

CONTRIBUTING WRITER & PHOTOGRAPHER, EATER LA | LOS ANGELES + ORANGE COUNTY, CA

2022

  • 17 Remarkable Coffee Bars to Discover in OC

  • Orange County's Saltiest Dive Bars, Mapped

SOCIAL MEDIA & MARKETING, PRETEND CITY CHILDREN’S MUSEUM | IRVINE, CA

March 2021 – April 2022

  • Responsible for non-profit, community-oriented campaigns, messaging, visuals, media, + marketing

  • Assisted CMO with all marketing strategy, market research, + brand management

  • Utilized social media + website reports in combination with Google Analytics, AdWords, + in-house data to develop quarterly strategies including search engine optimization

  • Oversaw rebranding of communication channels

  • Managed all marketing outlets such as email, digital, text, + social media

  • Increased social media following by 8k in one year

  • Increased email open rate from 12% to a consistent 57%+

  • Responsible for conceptualization, development, + execution of campaigns such as Kidstock, Igniting Potential, Neurodivergent Month, Jewish Heritage Month, Rainbow Families Pride Month, etc.

  • Assisted fundraising department with campaigns, messaging, + events

  • Effectively translated all education programming into consumable + usable content for local families

DIRECTOR OF MARKETING, PASEA HOTEL & SPA | HUNTINGTON BEACH, CA

January 2020 – May 2020, September 2020 – November 2020

  • Identified strategic trends + shifts from a creative-marketing-revenue lens to enhance brand recognition + individual guest spend

  • Pulled monthly PNLs, channel breakdowns, + site analyses to identify wins + opportunities for strategic planning

  • Crafted effective marketing to support sales + revenue objectives through promotions, ads, + messaging

  • Responsible for all website development

  • Managed the development of Treehouse Lounge brand pivot 

  • Designed, deployed, + tracked email blasts to designated target markets, through a revolving system of sell + share

  • Managed PR, digital, design, + social media consultants + strategy

  • Oversaw activations + events including Winter Ice Rink, Candlelight Dinner Series, Whisky Dinner, Halloween Weekend, Halloween Pool Party, Rooftop Concert Series, Share the Love event

AREA MARKETING & COMMUNICATIONS MANAGER, PROPER HOTELS | SANTA MONICA, DTLA, SAN FRANCISO, PALM SPRINGS, CA + AUSTIN, TX

February 2019 – December 2019

  • Orchestrated, opened, + operated marketing communications for Santa Monica Proper, Onda Restaurant, Calabra Rooftop, Palma Lobby Lounge

  • Assisted with the creation + implementation of revenue-driving packages

  • Spearheaded each property’s marketing calendar + strategy, along with corresponding strategy meetings

  • Championed the creation of deliverables such as emails, flyers, presentations, brochures, + invitations

  • Collaborated with the director of culture for onsite programming such as panels + workshops

  • Assisted Austin Proper & DTLA Proper opening teams

  • Responsible for cohesion between The Kor Group, Proper Hotels, + Kelly Wearstler Interior Design

  • Managed all Proper x Kelly Wearstler photoshoots, including those with Matthieu Salvaing + The Ingalls

  • Managed local, national, + global media in partnership with 7 PR firms

  • Planned + attended events to further relationships with key individuals, potential clients, media, + partners

MARKETING MANAGER, MALIBU BEACH INN & MANI HOSPITALITY | MALIBU & NAPA, CA

February 2016 – February 2019

  • Designed cohesive company brand standards through logos, fonts, color palate, imagery, copy, + blueprint

  • Built + executed social media for 6 Instagram handles, 6 Facebook pages, + 1 blog page

  • Built + managed website in partnership with AZDS web designer

  • Negotiated + contracted photoshoots, advertisements, advertorials, + media partnerships

  • Designed + executed advertisements, advertorials, presentations, brochures, + collateral

  • Managed partnered firms including PR, sales representation, hotel design, photographers, + event production

  • Entertained clients, media, influencers, travel agents, partners, + VIPS

  • Designed internal departmental communication procedures

  • Designed external verbiage response practices 

  • Curated + implemented revenue + PR-driving packages

SALES + PR COORDINATOR, FAIRMONT MIRAMAR HOTEL + BUNGALOWS | SANTA MONICA, CA

July 2014 – February 2016

  • Managed galas, press junkets, meetings, summits, + room blocks

  • Wrote + edited marketing + press materials

  • Scouted, contracted, + executed photoshoots 

  • Conducted site inspections to procure business 

  • Executed proposals + contracts

  • Pitched + secured media + influencers

CATERING COORDINATOR, FAIRMONT NEWPORT BEACH | NEWPORT, CA

May 2012 – Aug 2013 

  • Conducted competitive analyses, staying abreast of industry practices

  • Formulated banquet event orders, menus, signage, collateral, comparative spreadsheets, + presentations 

  • Supported team of 4 managers + 2 directors 

  • Assisted with all pr efforts 

BRAND DEVELOPMENT PROJECTS

  • Nazr

  • Thriving with PKU

  • A Little Revelry Blog

  •  Influx International NPO

  • JKT Luxury 

  • H+S Woodworking

  • Flooded Heart NPO 

  • Graffiti Beach 

  • Swoop Magazine